City of Austin Utilities Customer Assistance Program
Discounts on Austin Energy and Austin Water bills for customers with low income, many enrolled automatically through other benefits.
Apply on the official site ↗Goes to AustinEnergy.com. Applying is free.
Who generally qualifies
Austin utility customers with low income or enrolled in programs like SNAP, Medicaid or CHIP.
Exact income limits and rules are set by Austin Energy and can change. Check the official site for current details.
How to apply
- Apply through the Customer Assistance Program page.
- Provide income or program information.
What to have ready
- Utility account number
- Proof of income or benefit enrollment
Common questions
- Does it cost anything to apply?
- No. Applying through the official site is free. Be wary of anyone who charges a fee to apply for you.
- Do I have to pay it back?
- No. It's a discount on a bill or fee.
- Who decides if I qualify?
- Austin Energy makes the final decision. This page explains the program in general terms only.
- Where can I find current income limits and amounts?
- Income limits, benefit amounts and deadlines change, so check AustinEnergy.com for the latest details.
Added October 21, 2026. BenefitSearch is not affiliated with Austin Energy.